Warranty - Repair
Reliable support, designed for long-term use
Warranty Coverage
Novanine pool cleaning robots are covered by a limited warranty from the date of purchase.
This warranty covers defects in:
- Materials
- Manufacturing
- Core functional components
Under normal use conditions, Novanine ensures that each device performs as intended throughout the warranty period.
What Is Included
During the warranty period, Novanine will:
- Repair defective components, or
- Replace the unit if necessary
All service decisions are made to ensure continued product reliability and performance.
What Is Not Covered
The warranty does not apply to:
- Damage caused by improper use or handling
- Unauthorized repairs or modifications
- Normal wear and tear (such as filters and consumable parts)
- External damage (impact, corrosion, or misuse)
We recommend following all usage and maintenance guidelines to ensure optimal performance.
Repair Service
If your device requires service, Novanine provides a structured repair process.
Service Steps
- Contact support or your authorized distributor
- Provide your device ID and purchase information
- Follow instructions for inspection or return
Our team will assess the issue and provide a suitable solution.
Device Identification
Each Novanine unit is assigned a unique device ID.
This allows:
- Accurate service tracking
- Faster diagnostics
- Efficient repair handling
We recommend keeping your device ID available when requesting support.
Support Network
Novanine supports both individual users and professional operators through:
- Authorized service partners
- Regional distributors
- Direct technical support
This ensures consistent service coverage across different markets.
Commitment to Reliability
Novanine products are designed for long-term, repeated use.
Our warranty and repair system reflects this philosophy—
focused not only on resolving issues,
but on maintaining performance over time.
Novanine Support
Structured. Reliable. Consistent.
Because performance should last beyond the first use.
